Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns Process
To initiate a return or refund, please follow these steps:

1. Contact Us: Email our customer service team at wanzhong888999@outlook.com within 30 days of receiving your order. Use the subject line: "Return Request: Order #[Your Order Number]".
2. Provide Details: Include the following in your email:
   • Order number
   • Item(s) to be returned and quantity
   • Reason for return (optional)
   • Photos of the product condition (if damaged)
3. Authorization: We will respond within 3-5 business days with a Return Authorization (RA) number and designated return address.
4. Ship Your Return: Package the item securely, include the RA number on the package, and retain the shipping tracking number.
5. Refund Processing: we will initiate the refund through the original payment method with 5 business days after we receive and inspect the item. The actual date of refund arrival depends on your card-issuing bank. Typically, it takes 7–14 business days. If you haven’t received your refund after 15 business days, please contact us at  wanzhong888999@outlook.com
6. Restocking Fee: 0